Susan Monahan
Susan Monahan
Head of Financial Services 🇬🇧
Susan is a senior communications and marketing leader with deep experience shaping global narratives for complex, highly regulated organizations. She specializes in executive communications, brand positioning, employee engagement, and media strategy across international markets, helping institutions build trust, strengthen brand equity, and align reputation with business priorities.
Susan joined Wells Fargo in 2021 as Head of International Communications, where she oversaw employee engagement, media relations, external sponsorships, and brand-aligned communications across the EMEA and APAC regions. In 2023, her remit expanded to include global Communications for the Corporate & Investment Banking COO organization. In this role, Susan led strategic communications supporting senior leadership alignment, and operational transparency, with a particular focus on technology transformation, risk management, and regulatory compliance across the business. She also served as Executive Sponsor for the EMEA Women’s Employee Network and sponsor for the UK Government’s Women in Finance Charter, reinforcing her commitment to advancing gender equity in financial services. In 2025 she was promoted to Managing Director.
Previously, Susan was a Senior Vice President at Citi, where she led external communications for Banking and Capital Markets across EMEA, in addition to overseeing media relations for Diversity, Equity, and Inclusion. Earlier in her career, she was Global Communications Manager at Crisil Coalition Greenwich, where she supported the firm’s growth through integrated marketing, external messaging, and market positioning during a period of rapid expansion and acquisition. In 2016, Susan served as a Deputy on the United Nations High-Level Panel on Women’s Economic Empowerment, commissioned by then Secretary-General Ban Ki-moon, contributing to global policy discussions on advancing women’s participation in the economy.
Susan brings a globally informed, commercially minded perspective to financial communications and marketing grounded in strategic rigor and a strong belief in the power of clear, differentiated brand narratives to drive credibility, engagement, and long-term value.
Career Snapshot
Wells Fargo – Managing Director, Head of International Communications & Sponsorships and Global CIB COO Communications
Citi – Senior Vice President, Banking & Capital Markets External Communications (EMEA)
Crisil Coalition Greenwich - Global Communications Manager
Specialties
Financial Services communications
Executive and leadership communications
Brand strategy, positioning, and narrative development
Integrated marketing and communications strategy
Global media relations and reputation management
Employee engagement across international markets
DEI, gender equity, and stakeholder advocacy
